Customer Care Center

EDAP TMS provides fast, high standard service to all Ablatherm® and Sonolith® users around the world with two goals: maximum up-time and constant user satisfaction.

Local presence and skills

Subsidiaries and partners
With an extensive network of subsidiaries and distribution partners, EDAP TMS guarantees local and prompt service to all Ablatherm^® and Sonolith^® users worldwide. The EDAP TMS technical staff is highly skilled, experienced and able to intervene on all devices with great flexibility and reactivity.

In-house technician
To maximize autonomy for hospitals and clinics, EDAP TMS may train an in-house technician dedicated to servicing Ablatherm® and/or Sonolith® devices on site. EDAP TMS provides a specific technical training program with dedicated staff and materials in order to offer in-house hospital and/or clinic technicians full training on the function and components of the device.

Maintenance

Preventive and Control visits
With preventive visits, the Ablatherm^® and Sonolith^® fleet is regularly maintained and upgraded with latest software and hardware configurations. Moreover, service bulletins are regularly issued to inform our partners on new upgrades and maintenance updates.

Service contracts
More than 90% of Sonolith^®  and Ablatherm^® devices installed wordwide are under a post-warranty service contract. EDAP TMS offers customized maintenance programs to suit the needs of all users.

Constant user satisfaction
In the framework of ISO and FDA certifications, EDAP TMS monitors user satisfaction on service activities.